How to Fix and Solve Netflix Error Code NW-2-5 [Netflix Connection Error]

netflix error nw 2-5

Netflix is great for binge-watching, but the OTT king Netflix can face a few connection errors on a movie night. We listed a few solutions to fix the Netflix error code NW-2-5 with possible explanations and a few tips.

First of all, do not worry if you get this error message on Netflix; it is a common issue most people encounter. If this error occurs, it is mainly because there is a problem with your wifi router, device, or internet connection.

Netflix has encountered an error. Retrying in X seconds.

Code: NW-2-5

How to Fix Netflix Error Code NW-2-5?

Fixing Netflix error NW-2-5 on your device needs you to tweak some changes on your device. Additionally, it requires you to have a slight technical knowledge of how to fix Wi-Fi routers and internal networks. These are the solutions we will use to fix the Netflix Error Code NW-2-5 –

  1. Troubleshooting Router and Internet Connection
  2. Restart your Device and Network
  3. Check if the Router supports streaming
  4. VPN services
  5. Improve the quality of your Wi-Fi router

Step 1 – Troubleshooting the Router and Internet Connection

Internet connection is one of the major causes of encountering Netflix Error Code NW-2-5. Poor and unstable connections will always cause trouble while streaming on OTT players. Try checking if your Wi-Fi is properly connected to the internet and everything is set up in order. Additionally, you can use your other devices and connect to the Wi-Fi to check if the internet connection is working.

If you are having trouble connecting to the internet while streaming or binge-watching Netflix, you might be interested in our article o How to fix a Wi-Fi with no internet connection. This article also helps you configure the DNS settings on your network that can play a major role in Netflix’s error.

Step 2 – Restart your Devices and Network

Restarting your devices and network is the next best option as it allows the devices for reconfiguration. Restart your streaming device and allow a few minutes of the gap before turning the device on. Additionally, also restart your home networks such as routers and modems. This allows you with a fresh ping on your device, and hopefully, the Netflix Error code NW-2-5 problem should be solved.

Step 3 – Check if your network supports streaming (Public Wi-Fi Networks)

Most public Wi-Fi networks such as libraries, offices, Café, and the park do not support streaming video; this includes Hulu, Netflix, Amazon Prime, and other OTT services. Confirm with the authorities if the network allows you to stream videos or it is restricted. You can use your mobile data if you have a spare network to use for entertainment in such cases.

If the network does not allow you to stream videos from services like Netflix, it is quite obvious for you to get Netflix Error Code NW-2-5 on your device. This error is majorly caused due to network issues, and you might want to try the next step too.

Also read: 10 Things to Avoid Getting your Android Device Hacked

Step 4 – VPN Services can cause Netflix Error Code NW-2-5

Using a VPN can cause major connectivity issues while streaming region-based content. Most of us use free VPN networks that may work pretty okay to stream but can cause connectivity issues. Additionally, the VPN services such as Turbo VPN can use your data and sell it to third parties unambiguously.

Disconnect your VPN service and restart the network on your device. If you are using a mobile device, you can easily restart the network using flight mode.

There are not many VPN service providers that truthfully provide a good VPN service.

Also read: The Ultimate Test Between NordVPN vs ExpressVPN [9 Core Tests and 1 Winner]

Step 5 – Improve the quality of your Wi-Fi router

The best way to solve the Netflix Error code NW-2-5 is to improve the quality of your Wi-Fi network. It is obvious because the error is related to the connectivity of Netflix with the internet connection.

  • You can try using an Ethernet wired cable if your device supports it; this will improve the internet signals and solve your problem.
  • Apart from this, you can also lower the signal interference by placing the router in an appropriate place.
  • Also, adjust the transmitter to boost the signals and place it on heights to get strong internet signals, preferably near a window.

Some of the best WiFi Routers that we Suggest –

Google Nest AC2200 [Wireless Mesh WiFi System]Get on Amazon
Amazon EERO Mesh Router [Wireless]Get on Amazon
TP-Link AC1750 Smart WiFi SystemOffer deal on Amazon

Also read: 9 Best WiFi Range Extender and Internet Signal Boosters

Frequently Asked Questions

What is Netflix Error NW-2-5?


Netflix NW-2-5 is a connection error that is caused due to internet connectivity issues.

How to fix Netflix Error NW-2-5?


Start with checking the internet connection and then restart your device. Disable any VPN service and improve the quality of the wifi router and check if it supports streaming.

How to reset Netflix on Samsung Smart TV?


If you are stuck on the Netflix Error screen and cannot go back, long-press on the back button, and it should reset Netflix on Samsung Smart TV.

Conclusion – Fix Netflix Error Code NW-2-5

After all the steps, the Netflix connection error might be solved by now. If the problem persists, you should try checking with your internet service provider to get enough internet data. Additionally, you can report to Netflix using the report button on your app settings, which should solve your problem.


Subscribe to our newsletter or join the telegram channel for more amazing tech related content.

You may also like,

Leave a Reply

Your email address will not be published. Required fields are marked *