netflix error nw 2-5
Illustration by Freepik Stories

How to Fix and Solve Netflix Error Code NW-2-5 Connection Error

Netflix is great for binge-watching but the OTT king Netflix can face a few connection errors on a movie night. We listed out a few solutions to fix the Netflix error code NW-2-5 with possible explanations and a few tips.

First of all, do not worry if you get this error message on Netflix; it is a common issue most people encounter. In any event, if this error occurs, it is mainly because there is a problem with your wifi router, device, or internet connection.

Netflix has encountered an error. Retrying in X seconds.

Code: NW-2-5

How to Fix Netflix Error Code NW-2-5?

Fixing Netflix error NW-2-5 on your device needs you to tweak some changes on your device. Additionally, it requires you to have a slight technical knowledge on how to fix Wi-Fi router and internal networks. You don’t have to worry much because we will be explaining it in bits and pieces with the required amount of information.

  1. Troubleshooting Router and Internet Connection
  2. Restart your Device and Network
  3. Check if the Router supports streaming
  4. VPN services
  5. Improve the quality of your Wi-Fi router

Step 1 – Troubleshooting the Router and Internet Connection

Internet connection is one of the major causes of encountering Netflix Error Code NW-2-5. Poor and unstable connections will always cause trouble while streaming on OTT players. Try checking if your Wi-Fi is properly connected to the internet and everything is set up in order. Additionally, you can use your other devices and connect to the Wi-Fi to check if the internet connection is working.

If you are having trouble connecting to the internet while streaming or binge-watching Netflix; you might be interested in our article o How to fix Wi-Fi connected but no internet connection. This article also helps you in configuring the DNS settings on your network that can play a major role in Netflix’s error.

Step 2 – Restart your Devices and Network

Restarting your devices and network is the next best option as it allows the devices for reconfiguration. Restart your streaming device and allow a few minutes of the gap before turning the device on. Additionally, also restart your home networks such as router and modems. This allows you with a fresh ping on your device and hopefully, the Netflix Error code NW-2-5 problem should be solved.

Step 3 – Check if your network supports streaming (Public Wi-Fi Networks)

Most of the public Wi-Fi networks such as libraries, office, Café, and the park does not support streaming video; this includes, Hulu, Netflix, Amazon Prime, and other OTT services. Confirm with the authorities if the network allows you to stream videos or it is restricted. In such cases, you can use your mobile data if you have a spare network to use on entertainment.

If the network does not allow you to stream videos from services like Netflix; it is quite obvious for you to get Netflix Error Code NW-2-5 on your device. This error is majorly caused due to network issues and you might want to try the next step too.

Also read: Best Netflix Series: 18 Must Watch TV Series | Netflix India

Step 4 – VPN Services can cause Netflix Error Code NW-2-5

Using a VPN can cause major connectivity issues while streaming region-based content. Most of us use free VPN networks that may work pretty okay to stream but can cause connectivity issues. Additionally, the VPN services such as Turbo VPN can use your data and sell to third parties unambiguously.

Disconnect your VPN service and restart the network on your device. If you are using a mobile device, you can easily restart the network using the flight mode.

There are not many VPN service providers that truthfully provide a good VPN service. We handpicked a few Best VPN services that work great with Netflix. But I suggest and recommend you to not use untrustworthy VPN services.

express vpn
#1 VPN for Android, Windows and Mac

Step 5 – Improve the quality of your Wi-Fi router

The best way to solve the Netflix Error code NW-2-5 is to improve the quality of your Wi-Fi network. It is obvious because the error is related to the connectivity of Netflix with the internet connection.

  • You can try using an Ethernet wired cable if your device supports, this will improve the internet signals and should solve your problem.
  • Apart from this, you can also lower the signal interference by placing the router in an appropriate place.
  • Also, adjust the transmitter to boost the signals and place it on heights to get strong internet signals; preferably near a window.

Conclusion – Fix Netflix Error Code NW-2-5

After all the steps, the Netflix connection error might be solved by now. If the problem persists, you should try checking with your internet service provider if you are getting enough internet data. Additionally, you can report to Netflix using the report button on your app settings, this should solve your problem.

In due time, you can check these amazing offers on Amazon prime video for students and EBT cardholders. Moreover, you need to pay as low as 50% every month if you qualify for the offer.


Subscribe to our newsletter or join the telegram channel for more amazing tech related content.

Other Fixes you may be interested in,

Fix and Troubleshoot Hulu Playback Failure [Hulu Error 5003]

How to Fix and Troubleshoot Hulu Loading Error [Hulu Error 94]